We're offering a 30 day money back guarantee for all of our Dome, Professional, IP Cameras, Complete Systems , and Embedded (Stand Alone) DVRs. If you don't like our product, just e-mail me Jerry and ask for a RMA Number. Any return must be authorized by a representative of Addison Services and under no circumstances will returns be accepted otherwise. All products must be returned in the original packaging. Customer pays return shipping.

Unfortunately because other hi-tech products like the (Nanny Cams, and the Hidden Cameras and with built in DVR) are special ordered by the person ordering and are NOT subject to our 30 Day Money Back Guarantee.

Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by Addison Services before product(s) is returned. All products must be returned in the original packaging. Addison Services will replace, refund, or credit your account for returned product(s) at Addison Services discretion. *Special exceptions may be made on a case by case basis determined by Addison Services. In this event, returns are subject to deductions for shipping costs (customer pays return shipping) and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Addison Services. Any return must be authorized by a representative of Addison Services and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Addison Services. No returns will be authorized after five (5) BUSINESSs days of receipt of product(s) by the customer.

Please e-mail Jerry Quatrano or call (708-257-1952) if you have any questions regarding our return policy.